Customer satisfaction is important to us. Because coffee is a food product, certain conditions apply to returns and refunds.
Returns
For health and safety reasons, opened coffee products cannot be returned. However, returns may be accepted if the product:
- Arrives damaged
- Is incorrect
- Has a quality issue
Customers should contact us within 48 hours of receiving the order for damaged, incorrect, or defective items and provide the order number along with photos showing the issue.
Refunds
If a refund request is approved, the refund will be issued to the original payment method within a reasonable processing period. Depending on the situation, we may offer:
- A replacement product
- Store credit
- A refund
Non-Returnable Items
- Opened coffee bags
- Products damaged due to misuse
- Orders reported after the allowed claim period
